Security architecture and design principles
The platform is designed with security as a foundational principle: tenant isolation, role-based access, encrypted secrets, audit trails, and secure provisioning workflows.
Tenant Isolation
Each hosting business operates in an isolated tenant with its own data boundary. Customer data is never shared between tenants.
Role-Based Access Control
Granular permissions for team members: admin, billing manager, support agent, and read-only roles with per-module access control.
Secrets Management
Provider API keys, payment credentials, and SMTP passwords are stored encrypted and never exposed to client-side code.
Audit Logging
Every significant action — customer changes, billing operations, provisioning events, team access — is logged with timestamp and actor.
Secure Provisioning
Provisioning jobs execute through server-side connectors with credential isolation. No infrastructure credentials reach the browser.
Payment Webhook Verification
Payment gateway webhooks are verified through signature validation before processing. Replay attacks are prevented with timestamp checks.
Backup & Recovery
Platform data is backed up with configurable retention. Point-in-time recovery for accidental data loss scenarios.
Abuse Prevention
Rate limiting, input validation, and abuse detection patterns to prevent automated attacks and resource exhaustion.
Operational Monitoring
Infrastructure health, service uptime, error rates, and security events monitored with alerting for anomalies.